As the broker and owner of High Ridge Realty, LLC, Nancy Henderson is motivated by the desire to create a meaningful impact in the lives of individuals and families. Her ultimate goal is to help her clients find their dream homes and guide them in making wise investment choices. Nancy finds great excitement in the ever-changing real estate market and the problem-solving skills it demands. She thrives on learning and adapting to new challenges, finding them stimulating and invigorating. Nancy draws inspiration from the potential for professional growth, financial empowerment, and the fulfillment that comes from assisting others in attaining their real estate aspirations.
Below are highlights of the interview:
Can you tell us about your most memorable closing experience so far in your career?
I received a “sign call.” That’s when someone sees your sign in a yard and calls you. Unfortunately, the home was already under contract and closing that week. In conversation, he told me that he was a veteran, had never owned a home, and had recently been scammed out of a lot of money. My heart ached hearing this on the phone. I assured him that I would never ask for money and explained that I had a lot of experience with VA purchases. He didn’t know about the no-down payment option, and I walked him through interviewing a loan officer to ensure a good fit. Once approved, we viewed several properties and found the perfect one for him. He and his daughter shed tears of joy as they signed the closing documents. They moved from a 500-square-foot rental to a 3-bedroom town home in Littleton, closer to his family. I was able to speak to a complete stranger, earn his trust, and now have a lifelong friend.
What qualities do you believe are essential for success as a real estate broker?
Essential qualities for a real estate broker include excellent communication skills, strong interpersonal abilities, market knowledge, integrity, negotiation expertise, problem-solving skills, organizational capabilities, adaptability, and resilience. But above all, a positive and helpful mindset.
In my agency we develop a team culture based on 4 overarching values Kindness, Authentic, Intelligence and Dedication. These values guide everything we do and how we operate.
How do you stay up-to-date with industry trends and developments, and what resources do you find most helpful for professional development?
Networking is a key part. I have several trusted Real Estate partners ranging from Title Reps to Loan Officers and even other Real Estate Agents. I connect with several on a weekly basis and we have great conversations about how the market is going, where we feel it’s going and why. The Realtor’s association is also a huge help in providing helpful information and continuing education courses. One can never stop learning.
What advice do you have for aspiring real estate professionals who are just starting out in the industry?
Immerse yourself in learning, embracing knowledge passionately. Connect fearlessly with industry professionals, building relationships that lead to growth. Seek wisdom humbly, learning from experienced mentors who offer invaluable guidance. Plan ambitiously, setting goals and strategies that pave the path to success. Embrace innovation, leveraging technology for efficiency and staying ahead. Serve wholeheartedly, making a positive impact on clients’ lives. Persist with determination, embracing challenges as opportunities for growth. Evolve continuously, staying updated and adaptable. Build a unique brand, showcasing your strengths and values. Lead with integrity, upholding the highest ethical standards. Your journey in real estate is driven by passion, perseverance, and excellence. Embrace the opportunities, make connections, and let your dedication fuel your success.
How do you approach building and maintaining relationships with clients, and what strategies have you found to be most effective?
Personal connection is a must. Every person/family is unique and has their own stories and needs. So a personal touch and individual strategy is essential. I discover needs, dreams and goals then I team with them to help them accomplish it. The relationships are easy to maintain because it’s in my DNA. I am a connector and genuinely care about people I let into my life and business.
What are your long-term goals for your career in real estate, and how do you plan to achieve them?
Consistency even on the hard days. I team with the best people who are masters in their craft and like-minded in our values
Can you share some of the challenges you’ve faced in your career, and how you’ve overcome them?
The mental game of real estate is always a challenge. You don’t get wins every day and often many things don’t go as planned. Keeping a positive mindset is key. Developing good boundaries with clients and setting proper expectations up front eliminates a lot of stress on my agency and the clients and sets us up for success.
How do you balance your personal and professional life, and what strategies have you found to be most effective for maintaining a healthy work-life balance?
This is my calling. I combine the joys and life-giving patterns of my personal life and team that with how I do my business. It makes work so fun for me and the challenges actually excite me. Personal and work balances flow in and out. I love when I have clients who become lifelong friends, finding great joy in their success and goals being met and the role I was able to play.
Website: https://highridgerealty.co/
